The City of Anaheim is seeking a Police Systems Support Analyst to coordinate the maintenance, support and system configuration for the Police Department's public safety and emergency communications systems.Essential Functions
In addition to managing public safety systems, this position also handles end user support needs, recommends safety systems enhancements and technology innovations and provides functional system support to sworn and civilian management staff.
Ideal candidates will possess knowledge and experience working with computer aided dispatch, records management system, mobile law enforcement applications, geographic information system, and field reporting applications. Law enforcement agency experience highly desirable.
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Oversees and administers end-user support activities for operation-critical public safety automated systems, including CAD, RMS, MDT, and related public safety and emergency communications systems; participates in troubleshooting system configuration issues; coordinate with Information Technology Services and system vendors on upgrades and enhancements to resolve a variety of issues.
Diagnose and troubleshoot functional system issues on Police Department applications; submits identified issues to Information Technology Services for further troubleshooting and resolution.
Coordinate multi-system integration, including telecommunications systems with additional applications and platforms; participate in business analysis design specifications for software vendors; test and debug system updates.
Participate in the implementation, coordination, testing, problem resolution and procedure development associated with public safety automated systems.
Generate a variety of reports other date to track law enforcement activity and crime trends.
Participate in the oversight of data management of 911 system; work with IT Services to ensure effective data storage and compliance with records retention criteria; coordinate with IT Services for the recovery and retrieval of data; coordinate with vendor to resolve issues.
Identify and recommend new technology and lead efforts in implementing innovative solutions to enhance service delivery; assist in developing long-range planning, identifying current and future system and equipment needs.
Serve as liaison for Police Department management and general staff with citywide Information Services; ensure Police Department information technology system solutions are consistent with citywide standards.
Initiate and complete special projects as requested by Police Chief or other management staff.
Facilitate training and provide technical direction and support to users and operators on emergency services automated systems and custom applications; write procedures and documentation for user training.
Develop, create and implement web-based content, real-time applications, dashboards, and related technology solutions; create navigation tools, forms, and training content; manage the Police Department’s web-based presence.
Generate customized web maps and dashboards using GIS tools.
Assist in the development, preparation and evaluation of Requests for Proposals and contracts; compile and recommend technical requirements; assist with the evaluation of proposals, selection of vendor, and vendor agreements.
Monitor contract compliance and maintenance agreements; oversee performance of contractors and consultants; identify and prioritize application updates.
Plan, assign, direct and review the work of assigned staff; allocate staff and other resources to various tasks; select, train and evaluate staff performance.
Represent the Police Department on technology related committees and external agencies, including the Department of Justice.
Perform related duties and responsibilities as required.
Experience and Education: Three (3) years of responsible experience in the analysis and design of public safety and emergency communications systems, including CAD, RMS, and mobile system applications, supplemented by Bachelor’s degree in computer science, business administration, or a related field.
Knowledge of: Public safety information technology and emergency communications systems, including computer aided dispatch, Records Management and Automated Field Reporting systems; trends in public safety automation and communications; law enforcement terminology, codes and practices.
Ability to: Evaluate data and information using established criteria in order to identify and select alternatives; develop long- and short-range technology plans and specific plans and timelines for implementation; analyze manual systems to determine ways to improve the efficiency and effectiveness; plan and direct complex technical projects from inception to acceptance; oversee, direct, and coordinate the work of lower level staff; advise and interpret how to apply policies, procedures and standards to specific situations; communicate orally and in writing; document, describe, and relay technical information concisely and coherently to both technical and non-technical level users.
Employees of the Anaheim Police Department must be permanent and fulltime residents of the State of California and live within a one hundred (100) mile radius of the City of Anaheim.
$82,016.00 - $112,772.00 Annually
DEADLINE: 10/25/21 5:00PM PST